Returns / Exchange

Cancellation & Refund Policy

Cancellations:

Orders may be cancelled for a full refund depending on the timing—immediately after purchase or if the order hasn't been shipped for delivery. To cancel an order, please visit our website at www.partypantryja.com or contact us during our support hours.

Refunds:

Refunds are processed within 1-3 business days for products only, provided that items are returned in accordance with our return policy. Please refer to the Return Policy below for further details.

Please be advised that refunds and exchanges are not applicable to any of the services offered by Party Pantry Ja. We kindly ask that you review our policy carefully and select your desired services accurately. Please do not hesitate to reach out to us for any clarification or additional information regarding our products and services.

Return & Exchange Policy

Products may be exchanged within 1-3 days from the dispatch date to your selected courier service, provided you have the receipt.

Terms for product returns are as follows:

If a customer mistakenly selects an item and wishes to exchange it, we will deliver the correct item and retrieve the original item in its original condition (sealed and undamaged). Customers will be responsible for any price differences between items and delivery fees.

In the event of an incorrect delivery (validated on our end), customers must present the receipt and return the item in its original condition (sealed and undamaged). PartyPantryJa takes full accountability, waiving the delivery fee. If the correct item costs more, the customer will be billed accordingly and notified. If it costs less, a refund will be issued to the customer.